About INNOPOWER

INNOPOWER was founded by a group of innovators who specialize in providing solutions to high-tech universalization. 

Now we decide to devote our innovative-power to solve the battery life problem of customers' mobile devices with professional power sources in a cleaner, safer, more portable and stable way.

Get rid of the anxiety and the lack about battery power, finally realize electricity independence, liberated from house and grid.

Customer Service

30-day money-back guarantee for any reason. 

For 30 days after the date of purchase, return your undamaged Innopower product and receive a full refund for ANY reason.

18-month warranty for quality-related issues

For 18 months after the date of purchase,

we take care of all quality-related issues with a REPLACEMENT.

Reminder: Be sure to use your product as directed.

Free user support

Not sure how to get your Innopower product to work properly?

Contact our world-class, friendly support team for quick solutions.

Limitations

• Our returns and exchange service is limited to all purchases made from Innopower. If you purchased through a different retailer, please contact them directly.

• Warranty-related shipping costs can only be covered in the country of purchase.

 If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. 

• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return. 

Friendly reminder: When contacting us for help, be sure to have your Innopower product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.

Contact us

Anytime through support@innopower.com.