GENERAL FAQS

Q: The advantages of lithium power station compared with gasoline generator?
  1. A: It has below advantage compared with gas generator: More compact and lightweight Zero emissions, Eco-friendly No fumes, Cost-efficient, less maintenance Flexible recharge from AC/Car/Solar Silent operation
Q: What are the occasions of portable Power storage?
  1. A: Indoor and outdoor use such as: Home backup Festivals/BBQ/Party Medical devices like CPAP Outdoor adventure/travel/camping/tailgating/van life Disaster relief like hurricane/flood/wild fire / earthquake power breakout Event production/filmmaking/photography/drone… With the portable power station in hand, there is no reason to be left in the dark if you suddenly lose power.
Q: What types of devices can your power station charge?
  1. A: The power station can charge all kinds of devices such as CPAP, Laptop, Phone, tablet, led lamp, drone, car mini fridge, Gopro, SPEAKER, TV screen, Camera, etc.
Q: How long can the power station run my device?
  1. A: You can roughly calculate the charging time: you need to do some search or check the power of your device, it should not be exceed our max. power limits. charge time(rough calculated) = our power station Wh* 0.85 / operating power of your device This is the theoretical value calculated: charge it without using it. Actual working time may varies on how you use the device, pls inquiry seller for details.
Q: The advantages of lithium power station compared with gasoline generator?
  1. A: Our Power Stations featured with multiple Outputs: AC, DC, and a USB port that can power up all kinds of small electronic gadgets ranging from laptops, smartphones, drones, go-pros, cameras ,CPAP and much more

PRODUCT FAQS

Q: Does  INNOPOWER portable power station support charging and discharge simultaneously?
  1. A: Sure. However, in order to better protect the cycle life of the battery, it is not recommended to charge and discharge the battery at the same time.
Q: I have a specific questions for some product, where do I find information?
  1. A: We have the specifications and FAQs for each product, where you can find out the information there. If you still can’t find the answer, you can email us at support@innopower.com.
Q: Is INNOPOWER solar panel waterproof?
  1. A: Pls do not expose it to constant rain or snow. Tips: The charging time are affected by many factors: such as the light intensity and the panel's angle put on the ground.
Q: Can I use the INNOPOWER solar panel to charge the third party power station, such as SX200?
  1. A: 1. The third party power station should support solar charging 2. The OCV of the SX200 is about 26.1V 3. If the cable connector is MC4 connector. If you anymore questions, please reach out to us via support@innopower.com. We will get back to you within 24 hours on business days and we'll be more than happy to help.

SALES FAQS

Q: How to contact seller?
  1. A: You can contact us by SNS media such as Facebook/Instagram/Youtube or official website or email us: service@innopower.com, We will response asap.
Q: Where I can find out the Serial Number?
  1. A: Regarding the Serial Number(S/N) location for the INNOPOWER power station, you can locate it either on the bottom of the power station, except for AC200MAX, AC300, EP500/EP500pro which will be shown in the screen.

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